New e-mail from Ovo

Good afternoon Mr Johnston-Knight,
Thank you for your email.

One of my colleagues has tried to contact Siemens on the number provided but has not yet been able to get hold of them. She has since sent an email to Siemens and is currently awaiting a response. From the manual however she has found the following:

“A “total register“ holds the total accumulation of all the rate registers. This is a separate register - not a calculated register. There are, in fact, two separate total registers - one for import energy and one for export energy.

An option in the tariff software allows export energy to be added and displayed to the forward total (or Import) register. In all cases, the export and import registers are physically maintained separately.

The display consists of a number of annunciators and six seven segment displays.

The display cycles round all the displays that are enabled. The rate of cycling of each display item is programmable in 1 second steps up to 16 seconds per display item.”

My colleague has therefore asked if all displays on the meter have been supplied as there should be an import register as well as a total and export. If we can check on what displays are available then we can ensure that going forward only the import dial is read. I apologise if this has already been discussed.

We are chasing the response from Siemens and will provide you with an update once we have heard from them.

Kind regards,

[name removed]
Extra Care Coordinator