New e-mail to Ovo (& their MD)

To: feedback@ovoenergy.com

Cc: OvoEnergy Managing Director (e-mail address from the internet)

Given that it is 5 weeks since I raised this issue and 4 weeks since I complained, I am sending a copy of this message to the MD at Ovo as I think it is ridiculous that the company cannot carry out its duty to bill me regularly and accurately for the electricity I am using.  If it reaches 8 weeks without a satisfactory solution then I will be contacting the Energy Ombudsman to reach a decision on this.  I should also tell you that I have been publicising this problem via my blog, Twitter & Facebook as well as the Moneysavingexpert Forum and I have also been asked to write a guest article about my experiences on a micro-generation blog with wide readership.

Our meter only shows the total of the different registers, though the info will be kept separate internally. 

If the person whose name I gave you isn't available, perhaps someone else at Siemens UK in Nottingham can help. The number I was given was 0115 906 xxxx but they called me after contact I made with @SiemensUK through Twitter.  I have to say I knew about the manual and the separate meter registers and had explained as much when I raised this issue originally.  

If anyone had searched the internet for the meter (Siemens S2AS) would read the forum 

MoneySavingExpert Forum (my profile is jkpaul)

or my blog and would actually have known this. 

I'm sorry if I seem frustrated but I am ... very!

I have been offered a credit of 6 units per day for the estimated overcharge, however as the accurate figures are available from the meter to anyone with an optical device and readily available software, it is concerning in the extreme that Ovo and your partners seem unable or unwilling to even investigate this. I have submitted all the readings and information necessary for the resolution of this problem accurately based on actual usage and verifiable electricity export.  

I have also said that I would accept a refund based upon a check-meter analysis of the disparity between our current meter and what is actually coming from the grid & therefore chargeable.  I would not be willing to pay for this check meter though - it is surely Ovo's responsibility to ensure accurate billing.

I would be very happy to discuss this with anyone who calls me to try to find a solution - I look forward to hearing from someone very soon.

Kind regards,

Paul